Return Policy

Shipping

• Cairo, Giza, & Alexandria: 3–5 business days.
• Other Governorates: 5–7 business days.

General Conditions

• Items must be unused, unwashed, and in original condition with tags attached.
• Items must remain in their original packaging.
• Proof of purchase is required.

Refunds

• Returns for a refund are accepted within 14 days of delivery.
• Refunds are processed to your original payment method after the item passes a quality check (up to 14 business days).
• If more than 15 business days pass after approval, please contact us.

Exchanges

• Exchanges are allowed within 14 days of receiving your order.
• Exchanges are subject to item availability in our store.

Shipping Fees for Returns & Exchanges

• Standard shipping fees are non-refundable.
• An additional shipping fee of 70 EGP applies to return or exchange requests.
• If you receive a defective, damaged, or wrong item, exchanges/refunds are completely free, and all shipping fees are covered by us.