Shipping
- Cairo, Giza, & Alexandria: 3–5 business days.
- Other Governorates: 5–7 business days.
General Conditions
- Items must be unused, unwashed, and in original condition with tags attached.
- Items must remain in their original packaging.
- Proof of purchase is required.
Refunds
- Returns for a refund are accepted within 14 days of delivery.
- Refunds are processed to your original payment method after the item passes a quality check (up to 14 business days).
- If more than 15 business days pass after approval, please contact us.
Exchanges
- Exchanges are allowed within 14 days of receiving your order.
- Exchanges are subject to item availability in our store.
Shipping Fees for Returns & Exchanges
- Standard shipping fees are non-refundable.
- An additional shipping fee of 70 EGP applies to return or exchange requests.
- If you receive a defective, damaged, or wrong item, exchanges/refunds are completely free, and all shipping fees are covered by us.
